Health Check

Define opportunities for improvement.
Your engagement with Grange Consultants typically starts with a Health Check. Health Check services provide a short, sharp, independent assessment of IT service delivery within your organisation. We identify where improvements will have the largest impact, given your business objectives. Once the Health Check is complete, we’ll provide recommendations for sustainable performance improvements. Without exception, we have delivered cost savings or performance improvements to our customers that have paid for Health Check services many times over.

The Health Check consists of the three services below, which can be combined in any way to suit your needs:

Health Check: Benchmark
Health Check: Customer Perception Survey
Health Check: Risk Review
 

Examine the full range of performance.

Benchmark your current performance.
Benchmark services: Benchmarking is a key input in driving improvements in IT service. Other consultants may provide a painstaking, costly or detailed analysis, but we can quickly benchmark IT costs and service quality. Our consultants’ experience ensures we can effectively identify target areas for improvement, focus on the areas of greatest reward and help you invest only in those that provide a strong ROI. The outcome of this service is a barometer of IT performance delivered in a red/amber/green format, together with an action plan.

Case Study: Airport
Case Study: Third-Party Logistics Company

Measure your customers’ perception.
Customer Perception Survey services: IT departments often suffer from “poor press,” because they fail to take their customers’ perceptions into account. Our process uses direct interviews rather than a “dry” exchange of forms. Using our database of questions, we work with your sponsor to tailor a survey and interview list. You uncover what key senior stakeholders think of your IT organisation and how your services are aligned with business strategy and expectations. You can use the results as the basis for the recommended action plan and as a yardstick to gauge improvements in perception.

Case Study: Car Rental Company
Case Study: Wholesaler
Case Study: Food Manufacturer

Assess business and IT risk.
Risk Review services: A successful IT service improvement programme must incorporate risk assessment for both the business as a whole and the IT department specifically. Our consultants’ experience brings a fresh view to the effectiveness of risk management processes, along with solutions that have worked in other organisations. We can build a Risk Register from scratch or review one that already exists. The action and expenditure priorities that result become part of the IT service improvement recommendations.

Case Study: Wholesaler