Performance Monitoring

Sustain your improvements.
After you implement an IT performance improvement programme, you will have an organisation realigned with business needs and with a known and measurable profit/cost base. To ensure that you make continual progress towards your IT performance objectives, we can work with you to develop a framework to monitor the balance between service quality and delivery, value, customer perception and organisational capability.

Performance Monitoring consists of the services below:
  Monitoring Framework service:Measurement is the key to delivering performance improvement. Our approach consists of these steps:
 

• Define the Key Performance Indicators for the components to be monitored.
• Define the method for presentation, applying techniques such as balanced scorecards, service level reports and graphical analysis.
• Assess available information and the required presentation method.
• Resolve gaps and implement a data collection mechanism, which can incorporate the Customer Perception Survey or Benchmark services.
• Implement the monitoring framework.