Performance Planning
Performance Planning may follow a Health Check or be an independent activity. Either way, once you and Grange Consultants have agreed upon recommendations, the next step is to plan their implementation. We focus on the recommendations that will produce “quick wins”: the highest Return On Investment in the shortest amount of time. Other agreed improvement objectives may require more in-depth planning to achieve the benefits desired. Ultimately the services we provide depend on the recommendations you select and the results you want to achieve.
Performance Planning consists of the services below, which can be viewed as building blocks that can be combined in any way to suit your needs:
Performance Planning: IT Strategy
Performance Planning: Sourcing Strategy
Performance Planning: Service Modelling
Performance Planning: Tendering & Supplier Selection
Performance Planning: Organisation Review
Performance Planning: Contract Negotiation
Develop a strategy that puts you on the performance path.
A well-articulated IT strategy sets the direction and context for IT service delivery. Our consultants help you define the role of IT in fulfilling your business strategy and set objectives to ensure its effectiveness. We give consideration to key areas, such as financial objectives, quality of customer service, human resources, technology direction, service management and critical projects. The IT strategy service produces a roadmap that describes the outcomes required and steps necessary to achieve your business objectives.
Case Study: Automotive Company
Case Study: Food Producer
Case Study: Wholesaler
Your sourcing strategy must build upon the strengths of your current service delivery structure and maturity in the use of external supply. We develop a strategy that optimises the balance of internal and external resources, core and non-core service competencies, number of service providers, and cost and risk. Ultimately the strategy must allow your organisation to focus on core activities and adapt to changing business needs.
To meet business objectives, you need to model services to define internal delivery requirements and external needs. Our consultants help you streamline services by eliminating non-value-add processes. Then we provide a detailed analysis that articulates the scope of service required, service level targets, quality and cultural requirements, governance structures, reporting, interfaces and desired pricing.
Case Study: Utility
Case Study: Car Rental Company
Case Study: Automotive Company
The outcome of a successful tendering and supplier selection process is engagement of the right supplier to deliver a defined service at an economical price and with the right cultural fit for your organisation. To achieve this goal, our consultants identify requirements, establish supplier selection criteria, complete the tendering process, evaluate and select partners, and provide advice and support to manage service providers. We have extensive experience in the rigorous and scrupulously fair processes necessary for supplier selection in sectors such as food, logistics and utilities.
Case Study: Utility
Case Study: Car Rental Company
Case Study: Automotive Company
Your IT organisation must deliver services in a demanding and ever-changing business environment. Yet often an IT organisation evolves based upon historical perogatives and its capability becomes misaligned with future business needs. Our consultants start by reviewing your current organisation and critical requirements, then help you determine the structure, skills and competencies needed to achieve the vision for your business’ IT department. We also identify how to address skill gaps and provide development opportunities for your organisation.
A good contract must deliver benefits to all parties involved. Whether the contract is a new or revised one, our consultants work to ensure that it incorporates the key objectives of each party in the business relationship. We can act either as the driver for the negotiation process or as an independent advisor. As part of our role, we conduct research, make and receive offers, define contract and service specifications and close the deal in a timely fashion. Ultimately we want to develop a workable contract that supports current requirements and is adaptable to future change.